Privacy Policy

This Privacy Policy governs the collection, use, processing, and protection of personal information by our online gaming platform operating within the jurisdiction of India. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. We are committed to maintaining the highest standards of data protection and privacy in accordance with applicable Indian laws, including the Information Technology Act, 2000, and its subsequent amendments. This policy outlines our practices regarding personal data collection, storage, processing, and sharing, ensuring transparency in our data handling procedures while providing you with comprehensive information about your privacy rights and our security measures.

Information We Collect

We collect various categories of personal information necessary for providing our gaming services and ensuring compliance with regulatory requirements in India. The collection of this information enables us to deliver personalized gaming experiences, maintain account security, and fulfill our legal obligations under Indian gaming and financial regulations.

Data Category	Information Types	Collection Purpose
Personal Identification Data	Full name, date of birth, gender, nationality, residential address	Account verification and regulatory compliance
Contact Information	Email address, phone number, postal address	Communication and account notifications
Financial Data	Bank account details, payment card information, transaction history	Processing deposits, withdrawals, and financial transactions
Technical Information	IP address, device identifiers, browser type, operating system	Platform optimization and security monitoring
Gaming Activity	Game preferences, betting patterns, session duration, win/loss records	Service personalization and responsible gaming measures

We also collect information through cookies, web beacons, and similar tracking technologies to enhance user experience and analyze platform usage patterns. Additionally, we may obtain information from third-party sources, including payment processors, identity verification services, and publicly available databases, to verify your identity and ensure compliance with anti-money laundering regulations applicable in India.

Purpose and Legal Basis for Data Processing

We process your personal data for specific, legitimate purposes that are essential for operating our gaming platform and complying with Indian legal requirements. Our data processing activities are conducted under various legal bases, ensuring that all processing is lawful, fair, and transparent.

Performance of contractual obligations, including account creation, game provision, payment processing, and customer support services
Compliance with legal obligations under Indian law, including Know Your Customer (KYC) requirements, anti-money laundering regulations, and tax reporting obligations
Legitimate business interests, such as fraud prevention, security monitoring, platform improvement, and marketing communications
Protection of vital interests, including preventing problem gambling and ensuring responsible gaming practices
Consent-based processing for optional services, personalized offers, and marketing communications where explicitly provided

We ensure that data processing is proportionate to the intended purpose and implement appropriate safeguards to protect your privacy rights. Personal data is processed only for the duration necessary to fulfill the specified purposes, after which it is securely deleted or anonymized in accordance with our data retention policies.

Data Sharing and Disclosure

We maintain strict controls over the sharing and disclosure of personal information, ensuring that your data is only shared when necessary for service provision or legal compliance. We do not sell personal data to third parties for commercial purposes and implement comprehensive data protection agreements with all authorized recipients.

Personal information may be shared with trusted third parties under the following circumstances: payment processors and financial institutions for transaction processing and verification; identity verification services for KYC compliance and fraud prevention; regulatory authorities and law enforcement agencies as required by Indian law; professional service providers, including legal advisors, auditors, and compliance consultants, under strict confidentiality agreements; technology service providers for platform maintenance, data storage, and security services; and affiliate companies within our corporate group for administrative and operational purposes.

All data sharing arrangements are governed by comprehensive data processing agreements that specify the purposes of processing, security requirements, and data protection obligations. We conduct regular audits of third-party processors to ensure ongoing compliance with our privacy standards and applicable Indian data protection requirements.

Data Security Measures

We implement robust technical and organizational security measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. Our security framework is designed to meet international standards and comply with Indian data protection requirements, incorporating multiple layers of protection throughout our systems and processes.

Advanced encryption protocols for data transmission and storage, including SSL/TLS encryption for all communications and AES-256 encryption for stored data
Multi-factor authentication systems for account access and administrative functions, reducing the risk of unauthorized access
Regular security assessments and penetration testing conducted by independent security experts to identify and address potential vulnerabilities
Comprehensive access controls and user privilege management, ensuring that personnel can only access data necessary for their specific roles
Continuous monitoring systems for detecting and responding to security threats, including automated alerts and incident response procedures
Regular data backups and disaster recovery procedures to ensure data availability and integrity in case of system failures or security incidents
Employee training programs on data protection and security best practices, ensuring that all staff understand their responsibilities for protecting personal information

We maintain detailed security policies and procedures that are regularly reviewed and updated to address emerging threats and technological developments. In the event of a data breach that poses a risk to your privacy rights, we will notify you and relevant authorities in accordance with applicable Indian legal requirements.

Your Privacy Rights

You have comprehensive rights regarding your personal data, and we are committed to facilitating the exercise of these rights in accordance with Indian privacy laws and international best practices. We provide clear mechanisms for exercising your rights and respond to requests within reasonable timeframes.

Right of access to obtain information about the personal data we hold about you, including the purposes of processing, categories of recipients, and retention periods
Right to rectification of inaccurate or incomplete personal data, ensuring that your information remains current and accurate
Right to erasure or deletion of personal data in certain circumstances, including when the data is no longer necessary for the original purposes or when you withdraw consent
Right to restrict processing in specific situations, such as when you contest the accuracy of data or object to processing for legitimate interests
Right to data portability, allowing you to receive your personal data in a structured, commonly used format and transmit it to another service provider
Right to object to processing based on legitimate interests or for direct marketing purposes, including the right to opt out of marketing communications
Right to withdraw consent for processing activities that are based on your consent, without affecting the lawfulness of processing prior to withdrawal

To exercise any of these rights, please contact our data protection team using the contact information provided in this policy. We may request additional information to verify your identity before processing requests involving sensitive personal data or account modifications.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests. Our data retention policies are designed to balance operational requirements with privacy principles, ensuring that data is not kept longer than necessary.

Account information and gaming activity data are typically retained for the duration of your account relationship and for up to seven years thereafter to comply with Indian financial regulations and tax requirements. Payment and transaction data are retained for the period required by applicable anti-money laundering and financial regulations, typically five to seven years from the transaction date. Technical and usage data are generally retained for shorter periods, typically one to three years, unless required for ongoing security or fraud prevention purposes.

Marketing and communication data are retained until you withdraw consent or opt out of communications, after which they are promptly deleted from active marketing systems. When personal data reaches the end of its retention period, we securely delete or anonymize the information using industry-standard data destruction methods. In some cases, we may retain anonymized or aggregated data for analytical purposes, ensuring that such data cannot be linked back to individual users.

Contact Information and Policy Updates

We are committed to maintaining transparency regarding our privacy practices and welcome any questions or concerns about this Privacy Policy or our data handling procedures. Our dedicated data protection team is available to assist you with privacy-related inquiries and requests for exercising your privacy rights.

For privacy-related inquiries, data subject requests, or concerns about our data practices, please contact our Data Protection Officer through the following channels: email communications should be directed to our privacy team with detailed information about your inquiry or request; written correspondence can be sent to our registered office address in India, clearly marking the envelope as "Privacy Inquiry"; and phone inquiries can be made during business hours through our customer service department, specifying that your call relates to privacy matters.

This Privacy Policy may be updated periodically to reflect changes in our data practices, legal requirements, or business operations. We will notify you of material changes through email notifications, platform announcements, or other appropriate communication methods. The updated policy will be posted on our website with a revised effective date, and continued use of our services after such changes constitutes acceptance of the updated policy. We recommend reviewing this Privacy Policy regularly to stay informed about how we collect, use, and protect your personal information.